FAQs
Welcome to the Decoric Help Center.
We've answered some of the most common questions about our home décor products, shipping, payments, returns, exchanges, and order support.
If you need additional assistance, please contact support@decoric.shop.
1. What products does Decoric sell?
Decoric is an online home décor retailer offering products such as ceramic vases, decorative accents, cushion covers, and other home styling accessories.
Our collections are designed to help customers create comfortable, inviting, and personalized living spaces.
2. Where is Decoric located?
Our business address is:
444 Ocean Blvd N, Long Branch, NJ 07740, United States.
We operate online and serve customers throughout the United States.
3. Which countries do you ship to?
We currently ship within the United States only.
International shipping is not available at this time.
4. Do you offer free shipping?
Yes! Free standard shipping is available on all orders within the United States.
There is no minimum purchase requirement.
5. How long will my order take to arrive?
Our standard delivery estimate is 5–10 business days, including:
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Processing: 1–3 business days
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Shipping Transit: 4–7 business days
Our business days are Monday through Friday.
For more information, please read our Shipping Policy.
6. What is your order cutoff time?
Our order cutoff is 5:00 PM Eastern Standard Time (NY).
Orders placed after this time begin processing on the next business day.
7. Which shipping carriers do you use?
We may use USPS, UPS, FedEx, or another reliable shipping provider, depending on the product and delivery requirements.
8. How can I track my order?
After your order ships, we will send tracking details by email when the carrier provides them.
You can also visit our Track Your Order page.
9. Can I cancel or change my order?
Yes. You can request a cancellation or modification before your order has been dispatched.
Please email support@decoric.shop as soon as possible with your order number.
Once an order ships, cancellation may no longer be possible.
10. What if I receive a damaged or incorrect product?
Please contact our support team as soon as possible.
Include your order number, a description of the issue, and photographs of the product and packaging.
If the product arrives damaged, defective, or incorrect due to our error, Decoric will cover the related return shipping costs and help arrange an appropriate resolution.
11. What is your return policy?
We accept return requests within 30 calendar days after delivery.
Products returned for personal preference should be unused and in their original condition.
Please contact us before shipping an item back.
Full details are available in our Return & Refund Policy.
12. Do you accept exchanges?
Yes, we accept exchanges.
Exchange requests should be made within 30 calendar days after delivery.
Exchanges depend on the availability of the requested product or variation.
Contact our support team for assistance.
13. Who pays for return shipping?
For damaged, defective, or incorrect products caused by our error, Decoric covers return shipping.
For returns requested because of a change of mind, an incorrect selection, or another personal preference, the customer pays return shipping costs.
14. How do I get a return shipping label?
Email support@decoric.shop to request a return.
After your request is reviewed and approved, we will provide return instructions and an appropriate label arrangement.
Where a digital return label is provided, you can download and print the label, attach it to your securely packed parcel, and follow the carrier instructions.
15. Do you charge a restocking fee?
No.
Restocking Fee: $0.00
Decoric does not charge restocking fees for approved returns.
16. How long does a refund take?
Approved refunds are processed within 10 business days after the returned product has been received, inspected, and the refund approved.
Additional time for funds to appear may depend on the payment provider or bank.
17. What payment methods do you accept?
The payment methods currently available for your order are displayed at checkout.
Please visit our Payment Policy for more information about supported methods, payment security, and billing.
18. Can I update my delivery address after ordering?
Please contact us immediately if you need to correct your address.
We will try to update it before dispatch. Address changes cannot be guaranteed once an order has shipped.
19. How should I care for my home décor products?
Care instructions depend on the product and its materials.
For example, ceramic decorative pieces should be handled carefully, while cushion covers may have specific fabric care requirements.
Always review the product description or care instructions before cleaning or using your purchase.
20. How can I contact Decoric?
Our customer support team is available during the following business hours.
Store Name: Decoric
Email: support@decoric.shop
Phone: +1 732-222-4600
Address: 444 Ocean Blvd N, Long Branch, NJ 07740, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Eastern Standard Time (NY)
You can also use our Contact Us page.
Thank you for shopping with Decoric. We're happy to help you make your space feel more like home.