Shipping policy

Shipping Policy for United States

Last Updated: September 2026

At Decoric, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Decoric, you acknowledge and agree to the shipping terms outlined below.

Shipping Destination:

  • Decoric currently ships orders within the United States.
  • At this time, we do not offer shipping to destinations outside the United States.
  • If shipping availability changes, we will update this policy accordingly.

Shipping Cost:

  • Free Shipping on All Orders within the United States.
  • There is no minimum purchase requirement to qualify for standard shipping.
  • The shipping cost displayed at checkout should be consistent with this policy. If an order requires a different shipping arrangement, any applicable charges will be clearly displayed to the customer before the order is completed.

Order Processing Time:

  • Orders are normally processed within 1–2 business days, Monday through Friday.
  • Orders placed after our daily order cut-off time may be processed on the following business day.
  • Our current order cut-off time is: 5:00 PM Eastern Time (ET), Monday–Friday
  • Time zone is (GMT-05:00) Eastern Standard Time (New York)

Orders are not normally processed on weekends or U.S. federal holidays.

Estimated Delivery Time:

  • After an order has been processed and shipped, standard transit time is generally 4–6 business days.
  • Therefore, the estimated total delivery time is approximately 5-8 business days

Delivery estimates are not guaranteed and may vary because of circumstances outside our control, including carrier delays, severe weather, holidays, service interruptions, or other unforeseen events.

Shipping Carriers:

We currently use established carriers such as:

  • USPS

The carrier used for an order may vary depending on the product, delivery address, package size, and shipping requirements.

Tracking Information:

When tracking information is available, we will provide it to the customer after the order has been shipped.

Customers can use the tracking information provided by the carrier to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the shipping label has been created.

Delivery Address:

Please carefully review your shipping address before completing your purchase.

If you need to correct your delivery address, contact us as soon as possible and preferably within 24 hours of placing your order.

We may be able to update the address if the order has not yet been processed or shipped.

Once an order is already in transit, we cannot guarantee that the delivery address can be changed.

Delayed Deliveries:

While we work to provide accurate delivery estimates, delivery dates may occasionally be affected by circumstances outside Decoric's control.

Possible causes of delay include:

  • Severe weather

  • Carrier service disruptions

  • Public holidays

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • Transportation delays

  • Other unforeseen circumstances

If your order appears to be delayed, please contact us with your order number and we will assist you in checking the shipment status.

Lost or Missing Packages:

If the carrier's tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the building's reception/mail area when applicable.

If you still cannot locate the package, contact Decoric at support@decoric.shop or +1 201-530-7300 so we can help investigate the shipment.

Damaged Packages:

Please inspect your package when it arrives.

If the package appears visibly damaged, photograph the package and its condition before opening it whenever possible.

If the product inside is damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photos of the shipping package

  • Photos of the damaged product

  • A brief description of the damage

Our customer support team will review the information and provide the appropriate next steps.

Order Cancellations Before Shipment:

If you need to cancel an order, contact us as soon as possible.

We can accept cancellation requests before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, please refer to our Return & Refund Policy for information about available options.

Shipping Information Accuracy:

Customers are responsible for providing a complete and accurate shipping address at checkout.

Decoric is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information supplied by the customer.

If you notice an address error after placing your order, please contact us immediately.

Contact Us:

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Shop Name: Decoric

Phone: +1 201-530-7300

Email: support@decoric.shop

Address: 518 Kenwood Pl, Suite 400, Teaneck New Jersey 07666, United States.

Business Hours: 10:00 AM - 5:00 PM (Mon - Friday)

Decoric
Decorate Your Space, Define Your Style.