Refund policy

Last Updated: October 24, 2026

At Decoric, we want every decorative piece you bring into your home to feel like the right choice.

We carefully select home décor products for everyday spaces, but we understand that sometimes an item may not fit your vision, arrive damaged, or need to be exchanged.

This Return & Refund Policy explains how you can request a return, exchange, replacement, or refund when shopping at www.decoric.shop.

1. Our 30-Calendar-Day Return Policy

Decoric accepts return requests within 30 calendar days after your order has been delivered.

The return window begins on the delivery date confirmed by the shipping carrier.

Customers may request a return for reasons including:

  • Changing their mind about a purchase.
  • Ordering an incorrect color, style, or product variation.
  • Receiving an item that does not meet their expectations.
  • Receiving a damaged or defective product.
  • Receiving an incorrect item.

Business days are Monday through Friday.

2. Return Conditions

For a standard return, the product should meet the following conditions:

  • Be unused and in its original condition.
  • Be free from customer-caused damage, stains, alterations, or signs of use.
  • Include all original product components and accessories.
  • Include the original packaging whenever reasonably possible.
  • Be accompanied by an order number or proof of purchase.

For cushion covers and other fabric accessories, items should be unwashed and free from signs of use.

For ceramic vases and decorative accents, products should be returned securely packaged to reduce the risk of damage during transit.

Items damaged, defective, or incorrectly supplied by Decoric will be reviewed separately, and these standard condition requirements will not be used to exclude rights that apply under law.

3. How to Start a Return

We accept returns by mail.

To start a return, please email support@decoric.shop within 30 calendar days after delivery.

Include:

  1. Your full name.
  2. Your order number.
  3. The product you wish to return.
  4. The reason for the return.
  5. Photographs if the product is damaged, defective, or incorrect.

Our support team will review your request and provide return authorization and shipping instructions.

Please do not send a product back without receiving return instructions.

The return shipping address will be provided after your request is reviewed. Our business correspondence address is not automatically the return destination.

4. Return Shipping Labels — Download and Print

After your return request has been approved, Decoric will provide return shipping instructions and an appropriate shipping label or label arrangement.

Where a return label is supplied electronically, you can:

  1. Open the return label sent to your email.
  2. Download the label to your device.
  3. Print the label.
  4. Pack the product carefully in suitable protective packaging.
  5. Attach the printed label securely to the parcel.
  6. Send the parcel through the instructed carrier.

Please retain your return tracking number until the return process is complete.

5. Who Pays for Return Shipping?

Our return shipping responsibility depends on the reason for the return.

Decoric pays return shipping costs when:

  • The product arrives damaged.
  • The product is defective.
  • We send the wrong item.
  • We send an incorrect product variation due to our error.

In these situations, we will arrange return shipping at no additional cost to the customer.

The customer pays return shipping costs when:

  • The customer changes their mind.
  • The customer orders the wrong color, size, or style.
  • The product is no longer wanted.
  • The customer requests a standard return for a personal preference.

For customer-paid returns, we will provide instructions for obtaining or using a return shipping label. If we supply a label with a shipping charge, the amount will be communicated before the customer agrees to it.

We will never describe a customer-paid return label as free.

6. No Restocking Fees

Decoric does not charge restocking fees.

  • Restocking Fee: $0.00
  • Return Processing Fee: $0.00

Any applicable customer-paid return shipping cost is separate from a restocking fee.

7. Damaged, Defective, or Incorrect Products

We take product-related problems seriously, particularly when an order contains fragile home décor pieces.

If your ceramic vase, decorative accent, cushion cover, or another purchased product arrives damaged, defective, or incorrect, please contact us as soon as possible.

Send photographs of the product, packaging, and shipping label where available.

After reviewing the issue, we may arrange:

  • A replacement product.
  • An exchange for an appropriate alternative.
  • A return with shipping paid by Decoric.
  • A refund to the original payment method.

We will communicate the available resolution based on the product concern and applicable consumer rights.

8. Exchanges Are Accepted

Yes, Decoric accepts exchanges.

Exchange requests should be submitted within 30 calendar days after delivery.

Customers may request an exchange for another available product, style, or color.

Exchanges depend on product availability and the condition of the original item.

If the requested replacement is unavailable, we may offer an alternative or arrange a refund.

For exchanges requested due to personal preference, the customer is responsible for applicable return shipping costs.

If the exchange is required because of damage, a defect, or our fulfillment error, Decoric will cover the related shipping costs.

Please contact us before returning an item for exchange.

9. Refund Processing Time

Once we receive your returned product, our team will inspect it and confirm the outcome by email.

For approved refunds:

  • Refund Processing Time: Within 10 business days after return inspection and approval.
  • Refund Method: Original payment method used for the order.
  • Refund Confirmation: Sent by email once the refund has been issued.

Business days are Monday through Friday.

After Decoric issues the refund, the bank or payment provider may require additional time to reflect the funds in your account.

If more than 10 business days have passed since your refund was approved and you have not received confirmation, please contact support@decoric.shop.

For an approved cancellation before shipment, any collected payment will also be returned to the original payment method.

10. Products That Cannot Be Returned Under the Standard Return Process

Standard returns may be declined for:

  • Products returned outside the 30-calendar-day return window.
  • Products damaged after delivery through misuse.
  • Used, washed, stained, or altered cushion covers.
  • Decorative items that have been intentionally modified.
  • Products missing essential components due to customer handling.
  • Products specifically sold as non-returnable, when clearly disclosed before purchase and permitted by law.

These restrictions do not override applicable rights relating to damaged, defective, or incorrectly supplied goods.

11. Cancellations Before Shipment

If you wish to cancel your order, contact us at support@decoric.shop as quickly as possible.

We accept cancellation requests before the order has been dispatched.

If your order has already shipped, we may be unable to stop delivery. You can request a return after receiving the product under this policy.

12. Return Packages Lost in Transit

We recommend using a tracked shipping service for returns and keeping your proof of shipment.

If a return package goes missing, contact us with its tracking information.

Where Decoric arranged the return label, we will assist with the carrier investigation. For customer-arranged shipping, we may need to coordinate with the customer and the selected carrier.

13. Important Policy Links

For additional information about your purchase, please review:

14. Contact Information

Store Name: Decoric

Website: https://www.decoric.shop/

Email: support@decoric.shop

Phone: +1 732-222-4600

Business Address: 444 Ocean Blvd N, Long Branch, NJ 07740, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

Time Zone: Eastern Standard Time (NY)

At Decoric, we want you to shop knowing that help is available if something is not right with your order. Thank you for giving us the opportunity to make things right.