Refund policy

By placing an order through Decoric, you acknowledge and agree to the terms outlined in this Return & Refund Policy. This policy explains our return, exchange, and refund procedures for orders delivered within the United States.

A. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it.

  • Be unused and unworn, where applicable.

  • Have all original tags attached, where applicable.

  • Be returned in its original packaging, where applicable.

  • Include the original receipt, order confirmation, or other valid proof of purchase.

Items that are used, damaged after delivery, altered, or missing original components may not be eligible for a return.

B. RETURN PROCESS

  • We accept return process by Mail. To request a return, please contact us at support@decoric.shop within 30 days of receiving your order.
  • Return shipping cost customer responsibility.
  • Please include your order number, product name, and reason for the return so that we can review your request.

If your return is approved, we will provide you with the appropriate return instructions, including the return address and any applicable return shipping information.

Please do not send an item back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted or may result in delays in processing your refund.

C. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when you receive it.

If your product arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible at support@decoric.shop.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging, if the package was damaged

We will review the information and provide appropriate instructions for returning the product, if a return is required.

If the issue is confirmed to be the result of damage, a defect, or an error made by Decoric, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Please keep the original product and packaging until the issue has been resolved.

D. EXCHANGES

We are not accepting any exchange.

E. RESTOCKING FEE

We do not charge a restocking fee for approved returns.

F. REFUNDS

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, then we will reach to you for asking your preferred payment method to receive your refund amount.

Approved refunds are normally processed within 7 business days after the returned item has been received and inspected.

For returns that are not related to a damaged, defective, or incorrect product, any applicable original shipping charges may not be refundable.

G. CONTACT US

If you have any questions about our Return & Refund Policy or need assistance with a return or exchange, please contact us:

Shop Name: Decoric

Phone: +1 201-530-7300

Email: support@decoric.shop

Address: 518 Kenwood Pl, Suite 400, Teaneck New Jersey 07666, United States.

Business Hours: 10:00 AM - 5:00 PM (Mon - Friday)

We are committed to providing clear information and assisting our customers throughout the return and refund process.